WE HOPE TO ANSWER YOUR QUESTIONS
If not please reach out...
How can I get on the weekly menu distribution list?
Send us an email requesting to be added to our list to email@example.com. You will be added and will receive an email every Wednesday with a follow up reminder to order. You can always opt out if you would like.
What do I need to do to sign up as a customer?
Easy, please email us your delivery address, phone number, email address, special delivery instructions (i.e. doorman, walkup, leave at doorstep, etc). Also, let us know what special dietary needs you have, i.e. nut allergies, particular likes or dislikes. We record this in your account so we can prepare your orders accordingly.
When and how do I get a menu?
On Sunday you will receive our weekly menu via email or you can visit our website and look or download our menu.
How do I order?
Order by email, choose ay item from our menu, minimum order value is $99 and then send us an email to indicating the dishes you have chosen. A brief description or you can copy paste the items.
By when do I need to order?
Please order by Wednesday at 3:00pm. Because we don’t carry inventory and buy fresh ingredients for all orders, we ask by this time so we can have sufficient time to source the best and freshest ingredients.
Can I ask for special requests in my orders?
Yes, if you are allergic to any ingredient, require less sodium or simply dislike an ingredient please let us know on your order or when we sign you up as a customer. Special requests are noted and going forward all your orders will follow your instructions.
Can I order from a previous menu?
Please send us your request, we make every effort to accommodate. If we don’t have enough ingredients or the ability to supply it we will let you know right away so you can make a change in your order.
What are delivery days & times?
Manhattan and Brooklyn we offer two delivery options Sunday mornings from 8:00am - 12:00pm or Monday mornings from 8:00am – 12:00pm
For Queens & Long ISland City we offer Sunday only from 10:00 - 1:00pm
(Please inquire about your personal delivery window or special requests).
How can I pay?
You can pay by PayPal or Credit Card (Visa Mastercard AMEX Discover ).
Can you deliver to my doorstep or doorman?
Yes, please indicate this when we set up your account or with your order please let us know.
How does my order come packaged?
Your order is delivered in a corrugated box, that helps insulate. All meals come in a recyclable containers, individually labeled ready to be placed in your refrigerator.
What if I would need or prefer a cooler with my delivery?
We offer icepacks instead at no cost. Please request with your order if you would like us to include them.
Is there any preparation needed for the food prior to serving?
No, you reheat (if needed) and serve. If there are any special heating or baking instruction, these will be noted on the containers label.
What do I do with the delivery box and containers?
They are yours to keep, unless you like to recycle them by returning them to us. We don't reuse containers or boxes.
Can I give a meal order as a gift?
Yes, they make great gifts! Just let us know the number of weeks you would like order, contact information of the recipient so we can forward a menu and establish a delivery time.
We value your opinion, we strive to exceed expectations by sourcing the best ingredients and providing you with excellent food. We look forward to your comments and opinions that can make us better.
Bon Appétit, Enjoy, Provecho!
Exquisite food ready to eat delivered to you weekly.
Our weekly menus are made to fit your busy lifestyle and desire to eat healthy meals.
Locally sourced produce and the freshest ingredients means food
that is exceptional in taste.