• EST 2008 •
FULLY PREPARED FRESH FROM OUR NYC KITCHEN TO YOURS
Frequently asked questions
Can I edit my order once placed?
Unfortunately, at this time orders can not be changed online once your submit your order. Please contact us if you have any needed modifications. All food is made to order. We can not gurantee changes but we will make every effort if possible.
I did not receive an email order confirmation. What happened? What can I do to fix this?
We are so sorry you are having an email issue. Hopefully this will help...
We also regularly test our automated email responses and 99% of email issues are receiver related. All emails (direct, transactional, or marketing) sent or triggered by their respective systems is received based on numerous factors once that email leaves its respective system (i.e. personalized spam filtering levels or security settings, an email provider's inbox segmentation features (automated or pre-set), what email program used, etc…The other 1% of email issues are the rare moment the our hosted server went down.
Not allowing enough time to process
Sender doesn’t have the correct email address
Emails are marked as SPAM
Will my box be delivered to my apartment door?
Do you offer promo codes or special offers?
We don’t do promo codes or special offers, sorry! We keep our regular prices as low as we can for the product we produce.
How many people do your sizes feed?
PORTIONS FOR SIZE SELECTIONS
Where do you currently deliver?
- Manhattan & Brooklyn
Forest Hills, Queens
Select Areas in New Jersey
LIC & Astoria
Serving The Hamptons During Summer Months
Please visit our delivery page for more information on delivery dates and locations.
Can I place two orders each week to be delivered on separate days?
We would love to deliver to you more than once a week as long as we deliver twice to your location. However, the orders will need to be placed separately. Be sure to click here look at our current delivery schedule. Please be aware that this schedule can change and is updated regularly.
Is there a monthly fee?
Is Jennie a real person?
Yes! I am always busy cooking, designing menus and communicating with customers! If you want to learn more about me and how Jennie’s Kitchen began please click here. I look forward to cooking for you and having you as part of the family!